Frequently Asked Questions
Have a question? We are here to help. Contact us anytime.
Are these products completely safe for my child?
All our products are safe, tested, and approved by the Egyptian Ministry of Health.
Can I return or exchange a product if there is a problem?
Customer satisfaction, comfort, and children’s well-being are always our top priorities. If you face any issue or have a complaint or question, please contact us and we will resolve it as quickly as possible.
Why choose Doctor Ponino?
Doctor Ponino brings together quality, affordability, thoughtful packaging, reliable delivery, and responsive customer service to give you a complete experience.
How can I contact you?
You can call us anytime on 01015119545, or send us a WhatsApp message on the same number and we will reply as soon as possible.
Exchange and Return Policy
- Products cannot be inspected upon delivery.
- You may request an exchange or return within 14 days of receiving your order if the product has a defect or issue.
- Please contact customer service within the 14-day period. We will review the issue and take the appropriate action.
- The product must be in its original condition and must not have been damaged through misuse.